1. The Bristol 2015 Website (the website) is owned and operated by Bristol 2015 Limited (Bristol 2015) (company number 08917477), a company registered in England whose registered office is at One Glass Wharf, Avon Street, Bristol, BS2 0ZX. Full company details can be found at

  1. Ownership of data collected through the website

For the purpose of the Data Protection Act 1998 (the Act), Bristol 2015 will be joint data controllers, with Bristol City Council (BCC), of the information collected through the website and via other means. Any data collected by Bristol 2015 will eventually pass over to BCC – who will then become the controllers of this data and owners of the database from 1st April 2016. You can view the BCC privacy policy here.

  1. About this Privacy Policy

Bristol 2015 is committed to protecting and respecting your personal information and privacy.

By visiting you are accepting and consenting to the practices described in this policy.

Please read the following carefully to understand how we collect and use your information. If you have any questions about this policy or our use of your information you can contact:

Bristol 2015 at

Changes to this policy will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this policy.

Bristol 2015’s Collection and Use of Your Information

  1. Information Bristol 2015 May Collect From You

Bristol 2015  may collect and process the following information about you:

    1. Information you give Bristol 2015: You may give Bristol 2015 information about you by filling in forms on the website, subscribing to our services (such as SMS text bulletins) or by corresponding with Bristol 2015 by phone, e-mail, social media or otherwise. This includes information you provide when you register to use the website, subscribe to our services, participate in discussion boards or other social media functions on the website, enter a competition, promotion or survey and when you report a problem with the website. The information you give Bristol 2015 may include your name, date of birth, address, country of residence, e-mail address, photo card ID information, phone number, travel preference information and credit card information. Please note credit card information is not stored;

    2. Information Bristol 2015  collects about you: Each time you visit the website Bristol 2015 may automatically collect the following information:

      1. technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

      2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); tickets and/or journeys you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number; and

    3. Information Bristol 2015  receives from other sources: Bristol 2015 may receive information about you if you use any of the other websites Bristol 2015 operates or the other services Bristol 2015 provides. In this case Bristol 2015 will have informed you when Bristol 2015 collected that information that it may be shared internally and combined with information collected on the website. Bristol 2015 is also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

  1. Cookies

The website uses cookies to distinguish you from other users of the website. This helps Bristol 2015 to provide you with a smooth user experience when you use the website and also allows Bristol 2015 to improve the website. For detailed information on the cookies Bristol 2015 uses and what Bristol 2015 uses them for see our cookie policy

  1. Uses Made of Your Information

Bristol 2015 uses information held about you in the following ways:

    1. Information you give to Bristol 2015. Bristol 2015 will use this information:

      1. to carry out our obligations arising from any contracts entered into between you and Bristol 2015 and to provide you with the information and services that you request from Bristol 2015;

      2. to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;

      3. to provide you, or permit selected third parties to provide you, with information about products or services Bristol 2015 feel may interest you. If you are an existing customer, Bristol 2015 will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where Bristol 2015 permit selected third parties to use your information, Bristol 2015 (or they) will contact you by electronic means only if you have consented to this. If you do not want Bristol 2015 to use your information in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which Bristol 2015 collects your information (the order form or registration form);

      4. to notify you about changes to Bristol 2015 or our services; and

      5. to ensure that content from the website is presented in the most effective manner for you and for your computer;

    2. Information Bristol 2015  collect about you. Bristol 2015 will use this information:

      1. to administer the website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

      2. to improve the website to ensure that content is presented in the most effective manner for you and for your computer;

      3. to allow you to participate in interactive features of our service, when you choose to do so;

      4. as part of Bristol 2015’s efforts to keep the website safe and secure;

      5. to measure or understand the effectiveness of advertising Bristol 2015 serves to you and others, and to deliver relevant advertising to you; and

      6. to make suggestions and recommendations to you and other users of the website about products or services that may interest you or them; and

    3. Information Bristol 2015  receives from other sources. Bristol 2015 may combine this information with information you give to us and information Bristol 2015 collects about you. Bristol 2015 may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

  1. Disclosure of Your Information

Bristol 2015 may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Bristol 2015 may share your information with selected third parties including:

  1. business partners, suppliers and sub-contractors for the performance of any contract Bristol 2015 enter into with them or you; and/or

  2. analytics and search engine providers that assist Bristol 2015 in the improvement and optimisation of the website.

Bristol 2015 may disclose your personal information to third parties:

  1. if we sell or buy any business or assets, in which case Bristol 2015 may disclose your information to the prospective seller or buyer of such business or assets; and/or

    1. if Bristol 2015 are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Bristol 2015, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  1. Where We Store Your Information

The information that Bristol 2015 collects from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your information, you agree to this transfer, storing or processing.  Bristol 2015 will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy.

All information you provide to Bristol 2015 is stored on Bristol 2015’s secure servers. Any payment transactions will be encrypted. Where Bristol 2015 have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. You should not share this with anyone. 

Unfortunately, the transmission of information via the internet is not completely secure. Although Bristol 2015 will do its best to protect your information, Bristol 2015 cannot guarantee the security of your information transmitted to the website; any transmission is at your own risk. Once Bristol 2015 has received your information, Bristol 2015 will use strict procedures and security features to try to prevent unauthorised access.


  1. Your Rights You have the right to ask Bristol 2015 not to process your information for marketing purposes. Bristol 2015 will usually inform you (before collecting your information) if Bristol 2015 intends to use your information for such purposes or if Bristol 2015 intends to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms Bristol 2015 uses to collect your information.  You can also exercise the right at any time by writing to Bristol 2015 at

  2. The website may, from time to time, contain links to and from the websites of Bristol 2015’s partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Bristol 2015 does not accept any responsibility or liability for these policies.  Please check these policies before you submit any information to these websites.

  3. Access to Information

The Act gives you the right to access information held about you by Bristol 2015 or BCC, or both of us. You can exercise this right by contacting Bristol 2015 or BCC at the details below. Any access request may be subject to a fee of £10 to meet the costs of providing you with details of the information held about you.

  1. Contact for Bristol 2015 and BCC

Questions, comments and requests regarding this policy are welcomed and should be addressed to